Do American Airlines Care?

2 Weeks ago I book tickets for me and my family to travel back to the UK. Once the tickets were booked I was told that the tickets for my wife and I would be sent via email, but my kids tickets would be sent by normal mail. I asked why and they told me that all kids tickets have to be sent this way for security they said. What a Joke.

My tickets arrived via email with in the hour but after a week I was still without the tickets for the kids. Then I received a letter in the mail from a rail company in Texas. I was just about to shred the letter when I thought I would check what is inside and there were my 2 tickets for the kids air travel.

I was just about to Google the connection between AA and this rail company in Texas when I found an enclosed letter. The letter told me that my kid’s tickets had been enclosed with another ladies tickets in Texas and she was kind enough to forward on the tickets to me.

This was all very nice I thought then I realized that someone that I don’t know now has my address, the times I am going to be out of the country, where I will be, my kids names and part of my credit card number.

I decided to call American Airlines to inform them of their error and complain about this issue. The first lady I spoke to was very nice and when I told her what had happened she sounded very worried and told me she was going to get her manager.

When I spoke to the manager and told him what had happened I was stunned to here his response was “So”. I was a little taken back and when I asked him what he meant by that he told me “Well you have your tickets think yourself lucky that this nice lady sent them too you”. After a long conversation with this manager I realized that AA couldn’t careless what they had done and all this manager would say is that I was lucky to get my tickets. Yes I was luck my $1000 tickets turned up.

The manager was kind enough to tell me that of all the information that this lady could have there was nothing that she could do with it. So when I asked the manager to give me the same information on him he got very defensive and told me he could not give out that sort of information. Strange how he was happy for my information to be out there but not his.

In the economic climate that we are in I guess AA must be doing fine if this is how they treat a frequent flyer and maybe it is time for me to look at a different airline after this trip with American.

I would like to say thank you to Vicki who forwarded on my tickets as for American well this was just some of the worse service I have ever received.