Never shop with FYE.com

Today I had one of the worst experiences shopping on line as I have ever had. In my search for a Wii Fit I decided I would return some of the Wii games that I don’t use for a new Wii Fit game. I did this on Monday thinking thats when the Wii Fit would be release, as it wasn’t I received a store credit for the games that would cover my new Wii Fit. While in the store the manager told me that they are only due to get 2 of the games in on Wednesday and said I can also check online. Yesterday the online store did not even have the Wii Fit listed, when I checked again today the store said they had them and they would be shipped to arrive on or around May 21st. So I decide to Order my Wii Fit so I would have it on or around May 21st.

After receiving an email saying that to make sure my order was secure they had to do some verifications that would take 5 days I decided that this was not acceptable and I thought I would call them to find out what was the problem. The first problem I had was they hide there customer service number so you have to contact them by email, giving them 1-2 days to respond. I finally found a number for them and for everyone that needs it there customer service number is 1-800-818-1941.

I first spoke to an agent who told me that she could verify me but after she did this it would still take 7 days for the order to go through, when I started to ask why she started to scream down the phone that she was going to cancel my order and then hung up the phone, NICE.

I then phoned back and spoke to the 2nd agent who told me that my order had not been canceled. He also told me that an internal email had been sent out saying that FYE had only received 2% of there Wii Fit Shipments and this would lead to them canceling a lot of orders (This is not on there web site) he could not tell me if I was part of that 2% so I asked him to cancel my order. I was then told that it would take 8 weeks to put the refund back on my Store gift card. At this point I asked to speak to a manager, the manager then told me that he would cancel the order but it would take 7 days to process my refund to my gift card and there was nothing any one could do about it.

So from the out come it looks like I will have to wait a very long time to get my Wii Fit and once I do I know it will be the last shopping I ever do with FYE or FYE.com. My advise to any one wanting to shop with FYE is run, run very fast.

The Saga Continues

OK so today when I phoned the number on my gift card to see if the money had been returned to my account I was happy to find out that it had been and I was told that I am good to use the card. I phone the store they have a Wii Fit in store and they would be happy to hold it for me.

I arrived at the store and I was very happy to see that they had my Wii Fit. This is where the problems started. When I went to pay with my gift card I was told that it was locked and there was nothing that could be done. I spoke to the manager and explain the last few days he told me he would call and try and fix the problem. After 20 minutes of waiting around the manager finally returned and told me that yes the card was locked and there was nothing he could do. He told me that he would take ownership of the problem and give me a call when the card was good again. On a good note he did tell me that he would hold the Wii Fit until my problem was fixed. So the good news is I have a Wii Fit the bad news is its stuck in the store.

Again once i receive my Wii Fit this will be my last ever purchase from FYE or FYE.com

Another Update

Well I have finally had the call to tell me that FYE have locked my money in there system for 7 days and there is nothing that they can do about it, so basically they have stolen my money for 7 days. When I asked why the response I got was this is one of the down sides of shopping online. So in the eyes of FYE I guess it is bad to use there online store. I know I will never use it again.